Terms and conditions

Registration: Company No. 08499282

(https://beta.companieshouse.gov.uk/company/08499282)

Office: 2 Marden Manor, 1 The Crescent, Woldingham CR3 7DB

A Preamble

Please read the following important terms and conditions before placing an order for anything on our site. These Terms & Conditions cover:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • key information required by law.

If you don’t understand any of this contract and want to talk to us about it, please contact us by sending an email to hello@lekood.com

Do you need extra help?

If you would like this contract in another format, such as audio, large print or braille, please contact us using the contact details at the top of this page.

This contract is only available in English. No other language versions will apply to it.

B Introduction and definition of terms

  • Introduction

Welcome to www.lekood.com!

By using this website you accept and agree to be bound by these General Terms and Conditions of Sale, the Privacy Policy and Complaint Handling Policy, and such other policies of which we may notify you from time to time, which together constitute the entire agreement between us. Nothing in these General Terms and Conditions affects your statutory rights, either as a consumer or otherwise. The Consumer Rights Act 2015 applies. [http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

This web site is owned and operated by LEKOOD LTD (« we », « us », « our » or the « company »), a company registered in England under N° 08499282.

You place an order on the website by putting items in your shopping bag, clicking on ‘check out’ when you have finished, and entering your payment details (see 5: Payment). Please read and check your order carefully before submitting it. If you need to correct any errors you may do so before submitting the order to us, or after submission under the conditions detailed under 4a, below.

By submitting an order on this website, as our customer, you agree to the Terms and Conditions that appear below. These Terms and Conditions will apply to any purchase made on the lekood.com website. We may update these Terms and Conditions from time to time and we recommend that you check prior to each order to ensure that you agree with them at the date of your order. If you place an order after we have published the changes on this website you will be bound by those changes.

B1.2 Definition of Terms

These General Terms and Conditions of Sale govern the sale of goods by us, Lekood Ltd, to you, the customer, by email and via our website at www.lekood.com, and will form the basis of any contract of sale between us. Please read them carefully and print a copy for future reference before placing your order, as you will be deemed to be bound by them.

B1.2.1 The Contract Between Us

Your orders are an offer to purchase goods from us. We will confirm receipt of your order by sending you an email summarising the details of your order (‘Order Confirmation Email’) or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these General Terms & Conditions). The contract is completed when the goods are delivered (also subject to these General Terms & Conditions).

B1.2.3 Your Account

You may register with us when purchasing items by means of our website. You can access and update your details using the ‘Your Account’ area of the website. Please ensure any details you provide us with are true, correct, complete and up to date, and inform us immediately of any changes to those details.

B2 Passwords

You agree to accept responsibility for all activities that occur under your account or password. Your password is personal to you. You are responsible for keeping it secure and should take all necessary steps to ensure that the password is kept confidential. Please inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

C Order Handling

C1.1 Orders

All orders for goods made by you on the website and/or by email are subject to these Terms and Conditions.

C1.2 Amendments to orders

We make no guarantees that, once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by email as soon as possible. Provided the order has not already been submitted to our Distribution Centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are dispatched if the goods are no longer in stock (see C1.5 Substitution below).

C.1.3 Order Cancellation Prior to or After Despatch

Once placed, it may not be possible to prevent an order from despatch. Similarly, once despatched we are unable to stop delivery or cancel the order. If you wish to cancel your order, please contact us by email or cancel online within two hours of placement of your order.

C1.4 Large Corporate Orders

For orders for delivery to more than ten addresses, an electronic order form is available. Please note that 48 hours should be allowed for uploading these orders and the order will not be confirmed until payment is received.

C1.5 Substitution Items 

Lekood Ltd may substitute an item of equal or greater value than the original item listed.We will endeavour to send you an e-mail or reach you by telephone to inform you. Should a substitute be available we will add this to your order subject your approval, however if we cannot contact you we will send the original order without the out of stock item.This applies to items within Hampers, Gift Boxes and mixed orders.

D Pricing and Payment

D1 Payment

All payments for goods must be made when the order is placed. We will not reserve or despatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full.

D1.1 Payment must be made online by credit or debit card. Payment must cover the cost of all goods ordered and any alternative goods delivered, delivery charges, and the VAT where applicable. The total amount due will be shown on the invoice provided with your delivery and this amount prevails over any other, including the one given on our website the day you ordered.

We regret that we cannot accept cheques or cash, since all payments are made online. We cannot guarantee the security of data when communicating with Lekood Ltd via email. Please therefore do not send us payment information by email. Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as ‘https’ will replace ‘http’ before www.lekood.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

D1.2 For details of the security measures we employ, please read our Privacy Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

D1.3 Corporate orders: In addition to the payment methods mentioned above, payment by bank transfer can also be accepted for emailed corporate orders, but please note that the order will not be confirmed, nor items reserved, until payment is received, which can take three working days.

D2 Prices

D2.1 Product prices

Products are invoiced in GBP sterling at the price at the time of your order. Prices displayed on the website include Value Added Tax, which will be applied at the current rate. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of re-confirming your order at the correct price or cancelling it. If we are unable to reach you, we are not obliged to honour such orders and your order for the incorrectly priced item will be cancelled.

There is no minimum order amount. At checkout, the customer will be able to choose the preferred delivery method, and costs will be applied accordingly. The delivery charge is an additional cost. Please refer to Clause E Delivery for full details.

D2.2 Repeat orders

If you repeat an order, the prices will be updated at the time that your new order is confirmed.

Promotions are offered for a limited period of time. Prices on such goods may increase when promotions are no longer being offered.

E Delivery

E1.1 Delivery services

We offer free home delivery for orders over £120 (standard delivery within 3-5 working days) to addresses within mainland UK only.

All deliveries must be to an address (which must be correct), not a named individual, and must be signed for. If a signed delivery at that address is not possible, a card will be left saying that delivery was attempted and stating where the items will be held, and the options available for collection or for delivery to be re-attempted. If the delivery subsequently still fails or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to our Distribution Centre and you will be contacted for instructions as to where the goods should be delivered.

If you order a number of items for delivery to the same address, they may be despatched separately; we cannot guarantee delivery on the same day unless specific day delivery is selected. We make every effort to despatch items on time. If the items are not delivered within the time period we specify in the Confirmation email, please contact us by email at hello@lekood.com quoting the order reference contained in your Order Confirmation email.

Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK, and subject to any delays resulting from postal delays or force majeure (e.g. weather), for which we will not be responsible. Any new delivery charges incurred due to such errors will be passed on to the Customer.

E1.2 Delivery charges

All orders over £120 (excluding the delivery charge) will be delivered free of charge using our Standard UK delivery service, Tuesday to Friday, 9.00am  to 5.00pm.

  • Unfortunately, we cannot deliver to the remotest areas of the UK including parts of Scotland (Aberdeenshire, Inverness), offshore islands, and very rural parts of the UK. For more detailed information see our Delivery page.

F Product descriptions and specifications

F1.1 Product descriptions

Unless we state otherwise on the product page, we are not the manufacturer of the products for sale on this website. The product information we provide may differ from the information provided on the product you receive, so please refer to the information and warnings given by the manufacturer on the packaging prior to consumption.

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our website including prices, products, ingredients, weights, sizes and terms & conditions without any notice being given. If you inform us of any inaccuracies on our website, we will endeavour to correct them as soon as we reasonably can.

The design of the packaging of products is subject to change without notice from the manufacturer and so may vary from the photographs given on our website. The portrayal of products on the site will also depend upon the characteristics and capabilities of your computer. Natural products will also vary. We cannot therefore guarantee that products will be identical to their representations on the site.

For commodity products such as grains, flour, herbs and spices, in order to ensure the availability of stock we reserve the right to vary the look of the packaging or brand from that given on our website without prior notice.

If you are purchasing food products that you intend to store rather than consume within a week or two of delivery we would recommend that you contact us in advance of ordering to check that the shelf life of current stock is suitable for your needs.

Vintage years specified for wines and spirits cannot be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year.

F2.1 Food, Food Hampers and Gift boxes

Hampers and Gift Boxes contain only the items listed. Some wine vintages may vary according to availability and props used in the photography are NOT included in the hampers or with bouquets unless stated. Packaging may vary. In the event of supply difficulties, we reserve the right to make substitutions with items of equal or greater value.

We do not offer fresh food in hampers or gift boxes.

G Gift Messages

A personal gift message of up to 9 lines of 30 characters each (i.e. 270 characters including spaces), can be included with all orders. Please note that ‘special’ characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.

The gift message will be placed in an enveloppe on the inside of the delivery or in a pouch on the inside lid of the packaging. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service at this time.

H Alcohol

H1.1 Wines

We do not offer quantity discounts on wines.

H1.2 Age Restrictions for Customers

We only sell items to adults (aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. Placing an order with us is confirmation that you are of legal age.

H2.1 Products containing alcohol

Some of the items available for purchase from this website contain intoxicating liquor. Customers buying alcohol through our website will always be asked to confirm that they are over 18.

I RETURNS

I1.1 Please be aware that, since all of our products are perishable items, returns are only possible if the product is faulty or incorrect, i.e., not as ordered.

I1.2 Returning faulty or incorrect goods

Since all of our products are perishables, no returns are possible beyond 14 days after receipt. You may assume that a fault in the item that is discovered beyond 5 days and up to 14 days was a fault at the time of delivery (save where the product has a best before date, or where the fault has been caused by you or by the use of the product) and if we are not first able to replace the goods, then we will provide you with a full refund in most cases. In such circumstances, please email us at hello@lekood.com with the details and you will be provided with instructions and the Freepost address (UK only). It is your responsibility to ensure that the items are adequately wrapped. All goods should be returned unopened together with an undamaged proof of purchase.

I2.1 Items Damaged in Transit, Defective or Incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. “Faulty”), we will at your option exchange these items without charge to you, or provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

I2.2 Returned Items

Returns authorised by Customer Services if they are damaged, faulty or incorrect, should be returned to the following address with a note setting out the order number (as shown on the delivery note received with the delivery) and the reason for the return.

Lekood Ltd

2 Marden Manor, 1 The Crescent, Woldingham CR3 7DB

I2.3 Refund time frame

We will aim to refund you no later than 14 working days from when we receive your items, please allow an additional 3 days for your items to be delivered back to us. This will be back to the original method of payment.

J Content & Intellectual Property Rights

Lekood Ltd, its products and Lekood.com, the website and its content, are protected by national intellectual property. You are only allowed to use content found on this website as expressly agreed by Lekood Ltd. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties. You also agree that you are not a partner, agent or reseller of Lekood Ltd or our products and we are not liable for any such representation, act or omission on your part.

In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site, i.e. html, content and functional aspects, are error-free. This also relates to viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.

You also agree that no joint venture, partnership, employment or agency relationship exists between yourself and Lekood Ltd. You will not express yourself as an employee, agent or representative of Lekood.com and we are not liable for any representation, act or omission on your part.

K Warranties and liability

Weather conditions or events outside of our reasonable control may result in occasional late or cancelled deliveries. In such cases we will contact you as soon as we can in order to rearrange your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered.

We will not be responsible to you for any delay or failure to comply with our obligations under these General Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control, unless you have expressly provided us with a date by which a delivery must be made.

L Alterations to this Website and General Terms and Conditions

We reserve the right at any time to make changes to these General Terms & Conditions of Sale, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order items from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However, you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

We endeavour to ensure that the information shown on the Website is as accurate as possible, however we cannot guarantee that information and offer no warranties as to the accuracy.

M Waiver

M1.1 Breach of Contract

If you breach these General Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

M1.2 Disputes

In the event of any disputes with you, we will try to resolve them quickly and efficiently.

If you are unhappy with the products, our service to you, or any other matter, please contact us as soon as possible.

M2 Governing Law and Jurisdiction

These General Terms & Conditions are governed by and construed in accordance with the laws of England and are under the non-exclusive jurisdiction of the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. Including but not limited to, acts of God, strikes, lockouts, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of Our obligations.

General

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Conditions are governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

Information on this Website is supplied for personal use only. You may not reproduce, modify, copy or use for commercial purposes any of the materials or content or pictures on our website at www.Lekood.com.

Photo credits:  Unsplash / ©iStock.com/ Adobe Stock

We reserve the right to suspend this website without notice for repair, maintenance or other technical reasons.

Our Details

Lekood is a trading name of Lekood Ltd

Registered in England: No. 08499282

Registered office: 2 Marden Manor, 1 The Crescent, Woldingham CR3 7DB

VAT No. 292 6739 60

Promotions and Promotional Codes

Thank you for taking the time to study these terms and conditions. Should you have any further enquiries, please contact us at hello@lekood.com